@article{APPLETON:2012jW,
  author = "APPLETON, Owen  and  Radecki, Marcin  and  Szepieniec, Tomasz",
  title = "{Assessing Service Management maturity for the EGI/NGI ecosystem}",
  doi = "10.22323/1.162.0153",
  journal = "PoS",
  year = 2012,
  volume = "EGICF12-EMITC2",
  pages = "153"
}